Trained Technical Support Officer with a background in Computer Science and with 1 year experience in providing system and network support as well as IT training and education. Extensive experience utilizing technical knowledge in troubleshooting complex IT issues, assisting clients on system and software issues and engaging in knowledge dissemination through training courses to enrolled students. Proficient in the use of JAVASCRIPT, HTML5, CSC, WordPress, Microsoft Office tools, Linux and Windows Operating Systems Passionate about self-development with the desire to take on more responsibilities within my set field.
JUNIOR BACKEND DEVELOPER
Jan 2019 - Apr 2019
JOSLA ELECTRIC COMPANY, Lagos State
- Developed API and Backend services for applications. The services include;
- Messaging using Twilio Web service API
- Email sending using the nodejs Nodemailer module
- Weather data using the Openweather API
- Chatbot application backend services using IBM Watson.
- Account and bank verification using Paystacks API.
- Crud services using IBM cloudant database.
- Collaborate with front-end engineers to develop and maintain applications.
- Troubleshoot and debug applications
- Compile technical report on team’s daily activities.
- Ensure that security and quality assurance best practices are followed throughout the entire development life cycle.
SUPPORT TECHNICIAN/INSTRUCTOR
July 2018 - Dec 2018
DIICT, Edo State
- Render technical support as a Support Technician/Instructor in charge of handling computer services and equipment as well as providing IT training services to clients.
- Monitor network flow, install software and initiate system and software upgrades.
- Facilitate classes on web development process and assess student performance.
- Conduct research on new software and operating system trends to aid students in the teaching process and keep them abreast of current and up to date technology.
- Successfully troubleshot problems on user systems and network thus reducing downtime and productivity waste by 10%.
- Improved teaching methods by incorporating slides presentations and the use of audio-visual aids. This received positive feedback from students as it helped achieved learning outcomes faster.
SUBJECT TEACHER
Sept 2017 - Jun 2018
STEADFAST ACADEMY, Edo State
- Served as a subject teacher assigned to teach Mathematics, Physics and Computer Science to a class of 40 students.
- Developed a study outline and notes for each course and administered tests and quizzes to monitor students’ performance.
- Maintained proper documentation of students’ academic records, examination, test scripts, and project work.
- Recorded an 85% pass rate at the school’s examination in Computer Science.
- Participated actively in core curricular programs for the students and engaged in individual mentoring sessions to give encouragement and academic counseling
STUDENT INTERN
Jun 2015 - Nov 2015
APTECH COMPUTER EDUCATION, Lagos State
- Diagnosed hardware and software issues and initiated troubleshooting operations to minimize system and network intermission.
- Documented accurately and maintained IT inventory.
- Conducted training on IT and software to enrolled students and rerecorded an impressive student performance report for the module.
- Assisted clients on software usage and the use of storage devices.